Capture

Every lead lands in one inbox — tagged, routed, answered in 60 seconds.

Web forms, missed calls, DMs, and walk-ins funnel into a single triage queue. The bot replies first. Your team only sees what's worth their time.

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Avg first-reply time: 47 seconds · 3.1× more booked jobs from the same lead volume

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📷 Unified inbox screenshot

Wide product shot of the Capture inbox — left rail of channels (Web, Phone, SMS, Instagram, Facebook), center column of conversation cards with status pills, right detail pane.

How it works

Five channels in. One queue out.

STEP 01

Connect your channels

Forward your shop number, paste your booking-form embed, link Instagram and Google Business — done in under 8 minutes.

STEP 02

The bot triages first

It collects address, service, urgency, and photos. If it can't book, it escalates with full context attached.

STEP 03

Your team picks up warm

No re-asking the basics. One tap to convert a thread into a quote or a job on the calendar.

What's inside

Every channel a customer expects.

Stop losing requests because they came in on the wrong line. Capture handles them all in the same screen.

01

Web forms

Embeddable forms that respect your brand. Conditional logic, photo uploads, address autocomplete.

02

Missed-call SMS

Auto-text every missed call with a booking link. Recovers 28% of lost calls on average.

03

Social DMs

Instagram, Facebook, and Google Business chats land in the same inbox as everything else.

04

AI bot replies

60-second first response, every time. Trained on your services, prices, and service area.

05

Spam shield

Junk leads and competitor scrapers filtered out before a human ever sees them.

06

Lead scoring

Urgent, high-value, recurring — sorted automatically so dispatch sees the right thing first.

Anatomy

What a Capture conversation looks like.

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📷 Conversation detail

A single conversation thread — channel badge top-left, contact info right rail, message bubbles down the middle with quick-action chips at the bottom.

01

Channel badge

See where the lead came from at a glance — Web, Phone, SMS, Instagram, Walk-in.

02

Triage pills

Urgent, Warm, Cold, Spam — set by the bot, overridable by your team.

03

Quick actions

Convert to quote, drop on the calendar, hand off to a human, snooze. One tap.

04

Customer match

Repeat caller? You'll see their full job history before the conversation opens.

05

Audit trail

Every bot reply, every human edit logged with timestamp and operator.

Channel coverage

All five inbound channels, all in one queue.

Web forms

Branded, embeddable, mobile-first.

Missed calls

Auto-text + booking link in 5 seconds.

SMS

Two-way texting with photo attachments.

Instagram DMs

Replies and bookings without leaving the app.

Facebook Messenger

Page chat threads in the same queue.

Google Business

Map-pack chat answered automatically.

Walk-ins / events

Manual capture from a phone, geo-stamped.

support@ + sales@ aliases route in cleanly.

From the field

"We were losing maybe a third of our after-hours calls. Capture answers them now — books the easy ones, escalates the rest with all the info we'd have asked for anyway."

Lena Hatch

Owner, Hatch Plumbing

Pairs with