Terms of Service

You may create an account using email and password or, where available, Google sign-in. We may require email verification, phone verification, or other onboarding steps before certain features become available. If you create or join an Organization, that Organization represents your business account within Homespace.

• You are responsible for maintaining the confidentiality of your login credentials and for activity occurring under your account.
• You must not share credentials outside your Organization or allow unauthorized access to your account.
• You must notify us promptly at hello@homespace.co if you believe your account has been compromised or used without authorization.

We are not responsible for losses caused by your failure to safeguard your credentials, device, or access to third-party services associated with your account.

Organization owners and administrators may be able to invite other users to join their Organization, subject to the Organization's current subscription status, plan limits, and role permissions. The Organization is responsible for managing access and permissions for its team members and for activity taken through Organization accounts.

Homespace may offer one or more subscription plans, billing intervals, feature sets, seat limits, and usage limits. Current plan names, prices, included seats, and features are described in the Service, on our website, or at checkout. Those details are part of your purchase terms when you subscribe.

We may change plans, features, included limits, or pricing from time to time. Unless otherwise stated, changes will apply prospectively. If required by applicable law or if the change is material to your renewal, we will provide notice before the change takes effect.

New or eligible Organizations may receive a free trial. Current trial length, if offered, is generally described in the Service or at signup. If your trial ends and you do not subscribe, we may limit access to paid features until a valid paid subscription is activated.

Paid subscriptions are billed in advance on a recurring basis at the interval you select. Payment processing for Homespace subscriptions is handled by Stripe or another payment provider we designate.

By subscribing, you authorize us and our payment processor to charge your selected payment method for recurring subscription fees, taxes, and other amounts you authorize. If payment fails, your subscription may become past due, be suspended, or lose access to some or all paid features until billing is resolved.

Except as required by law or expressly stated otherwise in the Service or in a written agreement with you, subscription fees and other fees paid to Homespace are non-refundable once charged.

You may cancel your subscription through the billing tools we make available, such as a billing portal, account settings, or by contacting us. Unless otherwise stated at checkout or in the billing flow, cancellation generally applies prospectively and does not undo charges already incurred.

Homespace integrates with Stripe Connect and related Stripe services so Service Providers can accept payments from their customers and, where supported, use other billing or payment features. To use payment features, you may need to create or connect a Stripe account and comply with Stripe's terms.

Current Stripe Connected Account terms are available from Stripe, including the Stripe Connected Account Agreement.

Your Stripe account is your own. Homespace facilitates the connection between Stripe and the Service, but Stripe processes payment instrument details and controls the movement of funds through its systems. You are responsible for your Stripe account, including compliance with Stripe's terms, handling disputes and chargebacks, tax obligations, and any obligations related to your customers.

Homespace currently charges a platform fee on certain payments processed through the Service. Unless we state otherwise in the Service or in a separate written agreement, the current default platform fee is 1% of the payment amount, capped at $10 per transaction. We may change that fee structure prospectively.

Homespace may offer an optional feature that adds a customer payment fee using our then-current fee calculation displayed in the Service. If you enable that feature, you are solely responsible for ensuring that the fee you charge your customers complies with applicable law, card network rules, and other third-party requirements.

Homespace may provide tools that let you initiate refunds or view refund or dispute status, but you remain responsible for the underlying customer relationship, including chargebacks, disputes, refunds, and related communications or losses.

You may use the Service only for lawful purposes and in compliance with applicable laws, rules, and regulations, including consumer protection, licensing, tax, privacy, payment, and communications laws.

You are responsible for the accuracy, completeness, and legality of the information and content you submit through the Service, including customer records, pricing, invoices, estimates, communications, schedules, job data, and payment-related data.

You are responsible for making sure you have the right to collect, use, store, and share customer information through the Service and that your use of that information complies with applicable law.

• Use the Service for illegal, fraudulent, deceptive, abusive, or harmful purposes.
• Send unlawful, misleading, harassing, or deceptive communications through the Service.
• Attempt to gain unauthorized access to the Service, another user's account, or related systems.
• Interfere with or disrupt the Service, its infrastructure, or connected services.
• Reverse engineer, decompile, disassemble, or attempt to derive source code, except to the extent such restriction is prohibited by law.
• Use unauthorized bots, scrapers, crawlers, or other automated means to access the Service.
• Use the Service to build or operate a competing product using unauthorized access to Homespace materials or systems.
• Upload or transmit malware, malicious code, or harmful files.
• Resell, sublicense, or redistribute the Service except as expressly authorized by Homespace in writing.

The Service, including software, interfaces, branding, design, documentation, and related materials, is owned by Manxz, Inc. or its licensors and protected by intellectual property and other laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your internal business use.

You retain ownership of the content and data you submit, upload, or store through the Service ("Your Content"). You grant Homespace a limited, non-exclusive license to host, store, reproduce, transmit, display, and otherwise process Your Content solely as reasonably necessary to provide, secure, support, and improve the Service and fulfill your instructions.

This license ends when Your Content is deleted from our active systems, subject to backup copies, legal retention obligations, and rights needed to enforce these Terms or protect the Service.

If you provide feedback, ideas, suggestions, or improvement requests about the Service, you grant Homespace a perpetual, irrevocable, worldwide, royalty-free license to use that feedback without restriction or compensation to you.

We strive to keep the Service available, but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to maintenance, outages, third-party failures, security incidents, network conditions, device limitations, or circumstances beyond our control.

We may modify, add, suspend, or discontinue features, plans, integrations, or parts of the Service at any time. We may also impose or change reasonable usage limits or eligibility requirements.

Some features depend on third-party services, platforms, hardware, browsers, app stores, mobile operating systems, or payment providers. We are not responsible for third-party outages, acts, omissions, policy changes, or device compatibility issues, and your use of those services is subject to their terms.

You may stop using the Service at any time. If you want to end paid billing, cancel your subscription through the billing tools we provide or contact us. If you want to request account closure or deletion, contact hello@homespace.co.

We may suspend or terminate your access to the Service, in whole or in part, if we reasonably believe you have violated these Terms, failed to pay amounts due, created security or legal risk, abused the Service, or if we are required to do so by law or by a key third-party provider.

• Your right to use the affected part of the Service ends when the suspension or termination takes effect.
• We may delete, retain, or de-identify information in accordance with our Privacy Policy, legal obligations, operational backup practices, fraud prevention needs, and dispute-resolution requirements.
• Outstanding amounts you owe to Homespace remain due.
• We recommend that you use any available download or export tools, or contact us regarding records you need, before account closure or termination is finalized.
• Sections that by their nature should survive termination will survive, including intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and payment obligations already incurred.

Before starting a formal proceeding, you agree to contact us at hello@homespace.co and try in good faith to resolve the dispute informally for at least 30 days.

If a dispute cannot be resolved informally, you and Homespace agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator in Wilmington, Delaware, unless the parties agree otherwise or the arbitrator permits remote proceedings.

YOU AND HOMESPACE AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Either party may seek injunctive or equitable relief in a court of competent jurisdiction for actual or threatened infringement, misappropriation, or violation of intellectual property or other proprietary rights.

You may opt out of the arbitration provision by sending written notice to hello@homespace.co within 30 days after first creating your account. If you opt out, disputes will be resolved in the courts specified in Section 15.