Applause

Ask for the review when the customer is happiest. Not three days later.

The job's done. The handshake is fresh. That's the moment a five-star review gets written. Applause sends the ask the second the work is signed off — and routes the rare unhappy reply straight to you, before it ever lands in public.

Start free trial Book a Applause demo →

Avg star rating: 4.9 · Review volume: 7.2× the local average · Negative reviews intercepted: 94%

Placeholder

applause-hero.png

📷 Review request screen

A phone screen showing a Homespace branded review prompt right after a job sign-off — quick 5-star tap, optional one-line note, big Google / Yelp logos, and a 'tell us privately' fallback for low ratings.

How it works

From job-done to public five-star, in one motion.

STEP 01

Pick the moment

The ask fires the instant Field marks the job complete and the customer signs the invoice. Peak-happiness, not a Tuesday-morning email.

STEP 02

One-tap to public

Customers see Google, Yelp, Facebook, BBB — branded with your logo. One tap takes them to the right form, pre-filled with their name.

STEP 03

Negative replies stay private

Anything below 4 stars routes a private message to you instead of going public. You get the chance to fix it — and most do.

What's inside

Reviews, the way real service businesses earn them.

Generic review tools blast a survey three days late and let bad ones land in public. Applause is built for the rhythm of a service job.

01

Sign-off trigger

Fires the moment the customer signs. Not a CRM batch job, not a tomorrow-morning cron.

02

Smart routing

5 stars → public platforms. 4 → optional public. ≤3 → private message to you, with full job context.

03

Branded request

Your logo, your colors, your tech's name. Looks like you sent it, not a third-party survey tool.

04

Multi-platform

Google Business, Yelp, Facebook, BBB, Angi. Pick the platforms that matter; Applause handles the rest.

05

Reply on your behalf

Suggested replies for every review, public or private. Approve with one tap. Or let it auto-respond on five stars.

06

Tech-level leaderboard

See which techs earn the most five stars — and who needs coaching. Tied to job records, not vibes.

Anatomy

What the customer actually sees.

Placeholder

applause-anatomy.png

📷 Review request, customer side

Mobile review request — your logo, the tech's name + photo, big tap-a-star control, optional comment box, platform buttons (Google, Yelp, Facebook), 'tell us privately' link below.

01

Tech credit

The tech who did the work is named and pictured. Customers reward people, not companies.

02

Star tap

One tap. No login, no password, no app install. Pre-filled when they hit Google.

03

Public vs private

Routing happens after the star tap, before the comment. Bad ones never reach public.

04

Optional comment

One sentence is enough. Skipping is fine. Friction kills response rate.

05

Receipt-linked

Posted alongside the paid invoice on the customer's record. Audit trail forever.

The numbers, measured

Sign-off-moment ask vs. the standard 'a few days later' email.

Metric

Generic email survey

Applause sign-off ask

Response rate

9%

61%

Avg star rating earned

4.1

4.9

Public-platform share rate

21%

78%

Negative reviews caught private

18%

94%

Time from job to review live

11 days

47 minutes (median)

Review volume vs local average

0.8×

7.2×

From the field

"We went from begging for reviews to having more than the next four shops in town combined. The trick is asking the second the customer signs — they want to say something nice, you just have to be there for it."

Priya Sandhu

Owner, Sandhu Comfort Air

Pairs with